---
title: Coveo for ServiceNow (legacy entitlements)
slug: l2ib0262
canonical_url: https://docs.coveo.com/en/l2ib0262/
collection: product-entitlements
source_format: adoc
---
# Coveo for ServiceNow (legacy entitlements)
> **Important**
>
> The article lists product entitlements that were effective before March 25, 2021.
> 
> See [Coveo for ServiceNow entitlements](https://docs.coveo.com/en/l2590456#servicenow-service-solutions) for the most recent ones.

This article presents [index](https://docs.coveo.com/en/204/) [item](https://docs.coveo.com/en/210/) storage, recommendation, and [persistent query](https://docs.coveo.com/en/1011/) [limits](https://docs.coveo.com/en/262/) associated with various ServiceNow integrations.

## Storage

The storage allocation for Coveo for ServiceNow is limited to a certain number of [items](https://docs.coveo.com/en/210/) per Coveo production [organization](https://docs.coveo.com/en/185/).
An _item_ is an element of content in the Coveo [index](https://docs.coveo.com/en/204/) such as a ServiceNow knowledge base article, a catalog item, a customer service case, etc.

Each customer is allocated [items](https://docs.coveo.com/en/210/) based on the number of agents, users, or [queries per month (QPM)](https://docs.coveo.com/en/1391/) specified in the purchase order and on the information in the following table.

[cols="3,3,3", options="header"]
|===
|Allocation type
|Coveo license type
|Additional item allocation

.5+|Included
|CSM Agents Integration
|N/A

|Field Services / Fulfillers Integration
|N/A

|CSM Portal Integration
|N/A

|ITSM Integration
|1.5 K per user

|HRSD Integration
|1.5 K per user

|Additional purchase
|All
|1 M[.footnote]^[[1](#additional-platform-entitlements-1)]^
|===

--
1. All entitlements for ServiceNow products are in addition to the [entitlements for the Coveo Platform products](https://docs.coveo.com/en/l2590456#platform-plans).
--

**Example**

You have an HRSD integration with 800 users.
Your [item](https://docs.coveo.com/en/210/) allocation specific to Coveo for ServiceNow is therefore calculated as follows:

1.5 K [items](https://docs.coveo.com/en/210/) per user * 800 users = 1.2 M [items](https://docs.coveo.com/en/210/)

To get your total [item](https://docs.coveo.com/en/210/) allocation, add the number allowed with your Coveo Platform [license](https://docs.coveo.com/en/2864/) (see [Platform Plans](https://docs.coveo.com/en/l2590456#platform-plans)).

## Recommendations

The [Coveo Machine Learning (Coveo ML)](https://docs.coveo.com/en/188/) [Content Recommendations (CR)](https://docs.coveo.com/en/1016/) feature presents a user with most relevant content consulted by other users with a similar navigation history (see [About Content Recommendations](https://docs.coveo.com/en/3387/)).

Each Coveo for ServiceNow customer is allocated a limited number of recommendation [queries](https://docs.coveo.com/en/231/) (expressed in [recommendations per month (RPM)](https://docs.coveo.com/en/1392/)) per Coveo production [organization](https://docs.coveo.com/en/185/) based on the information in the following table.


<div class="table-wrap">
<table>
  <tbody>
    <tr>
      <th>Allocation type</th>
      <th>Coveo license type</th>
      <th style="text-align: center;">Additional<sup><a href='#additional-platform-entitlements-2'>2</a></sup> recommendation allocation</th>
    </tr>
    <tr>
      <td rowspan="5">Included</td>
      <td>CSM Agents Integration</td>
      <td style="text-align: center;">N/A</td>
    </tr>
    <tr>
      <td>Field Services / Fulfillers Integration</td>
      <td style="text-align: center;">N/A</td>
    </tr>
    <tr>
      <td>CSM Portal Integration</td>
      <td style="text-align: center;">N/A</td>
    </tr>
    <tr>
      <td>ITSM Integration</td>
      <td style="text-align: center;">500 per user</td>
    </tr>
    <tr>
      <td>HRSD Integration</td>
      <td style="text-align: center;">500 per user</td>
    </tr>
    <tr>
      <td>Additional purchase</td>
      <td>All</td>
      <td style="text-align: center;">500</td>
    </tr>
  </tbody>
</table>
</div>

--
2. All entitlements for ServiceNow products are in addition to the [entitlements for the Coveo Platform products](https://docs.coveo.com/en/l2590456#platform-plans).
--

**Example**

You have an HRSD integration with 800 users.
Your recommendation allocation is therefore calculated as follows:

500 recommendations per user * 800 users = 400 K recommendations

To get your total recommendation allocation, add the number allowed with your Coveo [license](https://docs.coveo.com/en/2864/) (see [Platform Plans](https://docs.coveo.com/en/l2590456#platform-plans)).