2020-07-29 Update

July 29, 2020 Update

Coveo Relevance Cloud

Create Thesaurus “Quote” Rules Without Using Code

The Coveo Administration Console now lets you create thesaurus rules expressing the Quote sub-feature without having to use the query pipeline language (QPL).

You can now create these rules using the options available in the user interface.

[Learn more]

Quote-Option

Zendesk-Options

New Zendesk Source Options

The Zendesk source now offers the option to filter the tickets to be indexed.

As a result, the filter parameters can be specified by organizations and/or tags, and only the tickets matching the filter criteria will be indexed.

[Learn more]

Click here to read about previous product upgrades.