In December 2020, the Coveo for Microsoft Dynamics 365 integration will reach its end-of-life and will no longer be supported by Coveo. See Coveo for Microsoft Dynamics 365 End-of-Life for details.

The Diagnostic page allows system administrators to keep an eye on the state of the Coveo Cloud components and, if a problem arises, identify the issue with Coveo for Microsoft Dynamics 365 (see About the Configuration Interface). This tool launches various tests to determine whether your Coveo Cloud components are working correctly and returns a status depending on the result (see Tests and Statuses). It also displays your licensing limits and your usage of certain features, as reaching a limit prevents you to complete related actions (see Limits Tab).

Diagnostic page

For source-specific tests, see Diagnosing Source Issues.

Components Tab


Configuration: the test goes through all the Coveo Cloud configuration and checks if it’s valid and working well.

Search token: the test requests a search token to Coveo Cloud and then sends a query and waits for the results to come in.

Workflows: the test validates that the Coveo for Microsoft Dynamics 365 CreateOrUpdateCoveoConfig process is active.


  • Success: the test is successful and the component is working as it should.

  • Failure: the test has failed and the component isn’t working properly. Click on the down arrow on the right to get more information on the error and on how you can resolve it.

  • Waiting: the test is currently running and awaiting the results.

  • Unavailable: the test was unable to run, thus no information is available on the component.

To run the tests again and refresh their Status, in the Action bar, click Refresh. Clicking Diagnostic in the configuration interface menu when you’re already in this page doesn’t refresh the test statuses.

Limits Tab

In the Limits tab, you can review the content licensing limits set for your Coveo organization, as well as your usage of certain features. Click Browse all limits to open the Coveo Cloud Administration Console Settings panel, which shows the limits that apply to your organization (see Manage Coveo Cloud Organization Settings).

When you reach a limit, the actions related to this limit won’t be available. For example, if you reach the maximum number of sources allowed, you won’t be able to create a new source until you delete one.

The limits and usage displayed in the Limits tab take your entire organization into account. For example, the number of Fields used is the total of fields used by your Dynamics sources as well as your other sources, which are visible in the Coveo Cloud Administration Console (see Administration Console).

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