---
title: Customize your deployment
slug: '3144'
canonical_url: https://docs.coveo.com/en/3144/
collection: coveo-for-servicenow
source_format: adoc
---
# Customize your deployment
Once you've [deployed Coveo for ServiceNow](https://docs.coveo.com/en/2871/), the solution is fully operational.
There are also optional ways to further customize your Coveo for ServiceNow deployment.

## Throttle the Coveo for ServiceNow indexing process

If the Coveo for ServiceNow [indexing](https://docs.coveo.com/en/204/) process has a noticeable impact on the server hosting your ServiceNow instance, you can [limit the number of REST API requests processed hourly](https://docs.coveo.com/en/3185/).

## Use extension points to customize your Coveo for ServiceNow deployment

You can use the Coveo for ServiceNow [extension point](https://www.servicenow.com/docs/bundle/zurich-governance-risk-compliance/page/product/grc-rcm/concept/extension-points.html) to [further customize certain aspects of your Coveo for ServiceNow deployment](https://docs.coveo.com/en/3227/).
This extension point makes it possible to:

* Add custom JavaScript Search Framework options to your widgets.

* Add custom mapping between a ServiceNow language ID and a Coveo JavaScript Search Framework language culture file key for localization of Coveo for ServiceNow search interfaces.

* Provide custom translations to display in your Coveo for ServiceNow search interfaces.

* Add custom, additional data to the context sent to Coveo along with queries.

* Customize the fields that trigger or don't trigger a query when using the Insight Panel.

* Modify the payload when generating an authentication search token from the Insight Panel search interface.

## Implement a "Create a Knowledge Article" button

You can [implement a "Create a Knowledge Article" button](https://docs.coveo.com/en/3402/) to allow support agents to create knowledge articles while viewing an incident or a case.

## Use custom table fields in user criteria records

You can use [custom table fields](https://docs.coveo.com/en/l2be0198/) in a ServiceNow user criteria record with advanced (scripted) permissions to replicate the ServiceNow user permissions and index who can access source items in a Coveo-powered search interface.

## Index ServiceNow knowledge blocks

You can [configure your source](https://docs.coveo.com/en/l3uc0533/) to make the content of ServiceNow knowledge blocks searchable in a Coveo-powered search interface.