---
title: ViewedByCustomer component
slug: '3073'
canonical_url: https://docs.coveo.com/en/3073/
collection: coveo-for-salesforce
source_format: adoc
---
# ViewedByCustomer component
[.version.no-link.lightning]
Lightning experience


> **Important**
>
> * For this feature to work, you need to have the corresponding service enabled.
> Contact [Coveo Sales](https://www.coveo.com/en/contact) to enable this feature.
> 
> * The `CoveoViewedByCustomer` component won't work if the [`UserActions` Component](https://docs.coveo.com/en/2973/) isn't initialized on your search interface.

The _ViewedByCustomer_ component allows your agents to see, within the Salesforce Lightning console, every result which the user clicked.
It displays an icon and a label on each result, if already viewed by the customer who created the case.

The component can be added in the [Coveo Insight Panel Lightning Component](https://docs.coveo.com/en/1028/).
See [Manage the Viewed by Customer Label](https://docs.coveo.com/en/3129#manage-the-viewed-by-customer-label) for more information.

> **Note**
>
> This is a [result template](https://docs.coveo.com/en/413/) component and needs to be added to all result templates to show all results that were viewed by the customer.
> If a result template is missed, results that use that template won't display the Viewed By Customer icon.

## Usage

```xml
<span class="CoveoViewedByCustomer"></span>
```

## Options

### `showIcon`

The icon displayed when the component is displayed itself.

The default value is `true`.

```xml
<div class="CoveoViewedByCustomer" data-show-icon="true"></div>
```

### `label`

The label that should be displayed when the component is displayed.

The default value is `Viewed by Customer`.

```xml
<div class="CoveoViewedByCustomer" data-label="<MY_LABEL>"></div>
```

Where you replace `<MY_LABEL>` by the name you want to be displayed for the component.

## Method

This component doesn't offer any method.