---
title: Release notes
slug: '2991'
canonical_url: https://docs.coveo.com/en/2991/
collection: coveo-for-servicenow
source_format: adoc
---
# Release notes
This section presents the release notes corresponding to each Coveo for ServiceNow update.

Coveo for ServiceNow is compatible with the following ServiceNow releases:

* Zurich (Coveo for ServiceNow v25.2.5)

* Yokohama (Coveo for ServiceNow v25.2.3+)

* Xanadu (Coveo for ServiceNow v24.1.3+)

## August 2025 release (25.2.5)

### Bug fixes

The following table lists a bug fix for the August 2025 release (25.2.5).

[cols="2",options="header"]
|===
|Issue
|Description

|SFINT-6186
|Fixed errors that are logged when loading a Coveo Insight Panel in a ServiceNow UI16 interface.
|===

## June 2025 release (25.2.3)

### New features and improvements

See also [New features overview](https://docs.coveo.com/en/3173#june-2025-release-25-2-3)

[cols="3",options="header"]
|===
|Issue
|Description
|Documentation

|SFINT-5934
|For increased security, Coveo for ServiceNow now uses Proof Key for Code Exchange (PKCE) as part of the OAuth 2.0 authorization flow.
|N/A

|SFINT-6055
|Resolved an issue in ServiceNow whereby an integrated Hosted Insight Panel wouldn't load.
This was because the Hosted Insight Panel interface wasn't yet built using the Coveo Insight Panel Builder.
In this case, ServiceNow now loads the Hosted Insight Panel interface using the default configuration.
|[Integrate a Hosted Insight Panel](https://docs.coveo.com/en/oabf0454/)

|SFINT-6106
|Support for the ServiceNow Yokohama release.
|N/A

|SFINT-6136
|Fixed an issue in the Coveo for ServiceNow Setup page in ServiceNow (Coveo > Configure).
**US East** is now once again the default Coveo platform region when linking to a Coveo organization.
|[Install the application](https://docs.coveo.com/en/2104/)
|===

## April 2025 release (25.1.5)

### New features and improvements

See also [New features overview](https://docs.coveo.com/en/3173#april-2025-release-25-1-5)

[cols="3",options="header"]
|===
|Issue
|Description
|Documentation

|SVCINT-5869
|Now supports Coveo search pages, Coveo standalone search boxes, and Coveo Hosted Insight Panels that leverage the Coveo [Atomic library](https://docs.coveo.com/en/lcdf0264/).
a|* [Replace your Service Portal search page with a Coveo-powered search page](https://docs.coveo.com/en/2105#replace-your-service-portal-search-page-with-a-coveo-powered-search-page)  
* [Replace the search box on the Service Portal home page](https://docs.coveo.com/en/2106#replace-the-search-box-on-the-service-portal-home-page)  
* [Integrate a Hosted Insight Panel](https://docs.coveo.com/en/oabf0454/)
|===

## June 2024 release (24.1.3)

### New features and improvements

See also [New features overview](https://docs.coveo.com/en/3173#june-2024-release-24-1-3)

> **Important**
>
> As of Coveo for ServiceNow 24.1.3, the authentication property for Coveo widgets changed from `searchToken` to `accessToken`.
> However, if you have a widget that was cloned from a default Coveo widget prior to 24.1.3, the cloned widget will not have the `accessToken` property.
> In order for your cloned widget to function properly when upgrading to Coveo for ServiceNow 24.1.3 or later, you must replace the `searchToken` property with `accessToken` in the cloned widget record as follows:
> 
> . In the Now Platform UI of your ServiceNow instance, navigate to **Service Portal** > **Widgets**.
> 
> . Open the widget record that was cloned from a Coveo widget.
> 
> . In the **Link** field, for the `Coveo.SearchEndpoint.configureCloudV2Endpoint` function, replace `scope.data.coveo.searchToken` with `scope.data.coveo.accessToken`.
>  
> ![Coveo Widget Access Token | Coveo for ServiceNow](coveo-for-servicenow/coveo-for-servicenow-access-token.png)
> 
> . Click **Update** to save your changes.

[cols="3",options="header"]
|===
|Issue
|Description
|Documentation

|SVCINT-2728
|The Insight Panel User Actions timeline now shows the creation of the ticket, such as an incident or case, as a user activity.
Also, the default view of the User Activity Timeline now shows the user actions prior to ticket creation.
You can click **More Actions** to see additional user actions after the ticket was created.
|[User Actions](https://docs.coveo.com/en/2113#user-actions)

|SVCINT-2979
|Resolved an issue in ServiceNow Service Portal's Coveo-powered search page whereby facets and queries with special characters, such as `&` and `=`, weren't functioning properly.
|N/A

|SVCINT-3003
|Support for the ServiceNow Xanadu release.
|N/A
|===

## June 2023 release (23.2.2)

### New features and improvements

See also [New features overview](https://docs.coveo.com/en/3173#june-2023-release-23-2-2)

[cols="3",options="header"]
|===
|Issue
|Description
|Documentation

|SVCINT-1887
|Support Coveo organization endpoints in Coveo for ServiceNow.
|[Organization endpoints](https://docs.coveo.com/en/2104#organization-endpoints)

|SVCINT-2176
|A new `getRecordCreator` extension point function allows you to modify the record creator value that's used to fetch the user on which to base the Insight Panel User Actions.
|[Use extension points to customize your deployment](https://docs.coveo.com/en/3227#getrecordcreator-function)

|SVCINT-2331
|To avoid multiple work note entries, you can now disable Coveo for ServiceNow's built-in work notes feature when using a ServiceNow business rule for work notes.
|[Disable Coveo for ServiceNow's built-in work notes](https://docs.coveo.com/en/l68a0318#disable-coveo-for-servicenows-built-in-work-notes)

|SVCINT-2518
|Support for the ServiceNow Vancouver release.
|N/A
|===

## March 2023 release (23.1.3)

### New features and improvements

See also [New features overview](https://docs.coveo.com/en/3173#march-2023-release-23-1-3)

[cols="3",options="header"]
|===
|Issue
|Description
|Documentation

|SVCINT-2053
|A new `getSearchTokenRequestBody` extension point function allows you to customize the payload when generating a search token from the Coveo Insight Panel search interfaces in ServiceNow.
|[Use extension points to customize your deployment](https://docs.coveo.com/en/3227#getsearchtokenrequestbody-function)

|SVCINT-2127
|When using the Coveo Insight Panel in ServiceNow, a new `getFieldsToInclude` extension point function allows you to trigger a query to Coveo, and subsequently update the Insight Panel, only when certain fields are edited.
|[Use extension points to customize your deployment](https://docs.coveo.com/en/3227#getfieldstoinclude-function)
|===

### Bug fixes

The following table lists a bug fix for the March 2023 release (23.1.3).

[cols="2",options="header"]
|===
|Issue
|Description

|SVCINT-2117
|The `getFieldsToIgnore` extension point function is now applied to the ServiceNow CSM workspace interfaces (CSM Configurable Workspace and CSM Agent Workspace).
|===

## December 2022 release (22.2.1)

### New features and improvements

See also [New features overview](https://docs.coveo.com/en/3173#december-2022-release-22-2-1)

[cols="3",options="header"]
|===
|Issue
|Description
|Documentation

|SVCINT-1878
|Support the Coveo Insight Panel in a CSM Configurable Workspace interface
|[Add the Insight Panel to a CSM Workspace](https://docs.coveo.com/en/2113#add-the-insight-panel-to-a-csm-workspace)
|===

## April 2022 release (22.1.9)

### New features and improvements

See also [New features overview](https://docs.coveo.com/en/3173#april-2022-release-22-1-9)

[cols="3",options="header"]
|===
|Issue
|Description
|Documentation

|WORK-1346
|Support for localized strings in the Coveo JavaScript Search Framework
|[Use extension points to customize your deployment](https://docs.coveo.com/en/3227#getjsuiculturemap-function)

|WORK-1531
|Support for the ServiceNow San Diego release
|N/A
|===

### Bug fixes

The following table lists a bug fix for the April 2022 release (22.1.9).

[cols="2",options="header"]
|===
|Issue
|Description

|WORK-1101
|Fixed an issue in the Coveo Insight Panel whereby removing a previously selected filter using the "X" in the filter breadcrumbs caused a new record form page to appear instead of removing the filter.
|===

> **Note**
>
> Release notes for versions of Coveo for ServiceNow released prior to 2022 have been archived.