---
title: Case deflection
slug: '2911'
canonical_url: https://docs.coveo.com/en/2911/
collection: glossary
source_format: adoc
---
# Case deflection
A {doctitle} is a single user [visit](https://docs.coveo.com/en/271/) during which one or more actions were performed in a [case deflection panel](https://docs.coveo.com/en/2897/), but no support request was submitted from that panel.