---
title: Configure a Recommendations panel
slug: '2863'
canonical_url: https://docs.coveo.com/en/2863/
collection: coveo-for-servicenow
source_format: adoc
---
# Configure a Recommendations panel
The Coveo Recommendations widget displays personalized content recommendations to users visiting the page in which it's embedded.
[Coveo Machine Learning (Coveo ML)](https://docs.coveo.com/en/188/) makes those recommendations based on the profile of each user, as well as on [the pages they have already visited](https://docs.coveo.com/en/3136/).

Alternatively, you can also implement the [**Coveo Top Queries** widget](https://docs.coveo.com/en/2853#top-queries) to recommend queries to your users.

## Implement the Recommendations panel

. Follow the implementation instructions in [Deploy Content Recommendations (CR)](https://docs.coveo.com/en/1886/).

. Access the Page Designer for the portal page in which you want to add the Recommendations widget.

. If applicable, create a container and choose a column layout for the widget.

> **Note**
>
> The Recommendations widget is designed to fit in spaces equivalent to at least three columns of the Bootstrap grid template.

. Drag the **Coveo Recommendations** widget from the menu on the left to the desired space.

. Optionally, [customize](https://docs.coveo.com/en/2852#customize-a-widget) the Recommendations widget.
Thanks to the **Scope** and **Component** [options](https://docs.coveo.com/en/2853#coveo-recommendations-widget-options), you can name your widget according to your [convention](https://docs.coveo.com/en/3198#establish-a-widget-naming-convention).

. Click **Preview** at the top of the Form Designer to ensure that the page and the widget look as expected.

## Configure your query pipeline

Once you have implemented the widget in your ServiceNow instance, you must [link it to a query pipeline](https://docs.coveo.com/en/3198/) in your Coveo organization.

. On the [**Query Pipelines**](https://platform.cloud.coveo.com/admin/#/orgid/search/pipelines/) ([platform-ca](https://platform-ca.cloud.coveo.com/admin/#/orgid/search/pipelines/) | [platform-eu](https://platform-eu.cloud.coveo.com/admin/#/orgid/search/pipelines/) | [platform-au](https://platform-au.cloud.coveo.com/admin/#/orgid/search/pipelines/)) page of the [Coveo Administration Console](https://docs.coveo.com/en/183/), do one of the following:

** Click an existing pipeline, and then click **Edit components** in the Action bar.

** [Create a new pipeline](https://docs.coveo.com/en/1791#create-a-query-pipeline) for your Coveo for ServiceNow widget to use.

. In the query pipeline panel, [create a condition](https://docs.coveo.com/en/1959#create-a-condition) enforcing a specific search hub (`Search hub is`) for the pipeline.
The filter value to enter depends on your widget configuration:

** If you didn't provide [Scope and Component values](https://docs.coveo.com/en/3198#establish-a-widget-naming-convention) in the widget options, enter `ServiceNow`.

** If you provided a scope and a component, enter them in the following format: `Scope_Component`.

**Example**

For a widget with a `Portal` scope and a `MyWidget` component, your condition value should be `Portal_MyWidget`.
Your complete pipeline condition is therefore `Search Hub is Portal_MyWidget`.

With such a condition, your pipeline will be used for all queries originating from the widget.

> **Note**
>
> If your pipeline already has a condition, ensure to include this previous condition in your new one with an `OR` operator.
> 
> For example, your pipeline has the following condition: `Search Hub is Portal_MyWidget`.
> You want to link a new portal widget to this pipeline, so your new condition is `Search Hub is Portal_MyWidget OR Search Hub is Portal_MySecondWidget`.
> With this condition, your pipeline will be used for all queries originating from one of these widgets.

## What's next?

[Configure the built-in Coveo-powered search page](https://docs.coveo.com/en/3219/), which allows ServiceNow administrators to search their ServiceNow content as well as any other indexed content from the ServiceNow Administration Console.