---
title: Failed to configure the organization error when trying to switch organization
slug: '2856'
canonical_url: https://docs.coveo.com/en/2856/
collection: coveo-for-sitecore-v5
source_format: adoc
---
# Failed to configure the organization error when trying to switch organization
## Symptoms

In the **Configuration** section of the **Command Center**, you're not able to switch to another organization and get the following message:

```txt
Failed to configure the organization: Error: Something went wrong. Please contact your administrator.
```

Also, in your Sitecore logs files, you see the following error message:

```txt
29116 09:44:53 INFO  Could not retrieve license from Coveo cloud.
Exception: Coveo.Framework.Exceptions.CriticalException
Message: ACCESS_DENIED
Source: Coveo.Framework
   at Coveo.Framework.Connection.CriticalExceptionHandler.HandleException(HttpClientException p_Exception, String p_Message)
   at Coveo.CloudPlatformClientBase.CloudPlatformClient.HandleInvalidTokenError(HttpClientException p_Exception)
   at Coveo.CloudPlatformClientBase.CloudPlatformClient.PerformPlatformCallWithErrorHandling(String p_RequestMethod, String p_RequestUri, String p_RequestContent, Boolean p_SkipAccessDeniedValidation)
   at Coveo.CloudPlatformClientBase.CloudPlatformClient.GetLicense(String p_OrganizationId)
   at Coveo.CloudPlatformClientBase.CloudPlatformClient.GetFullLicense(String p_OrganizationId)
   at Coveo.SearchProvider.Licensing.CloudLicenseRetriever.GetCloudLicense()

Nested Exception

Exception: Coveo.Framework.Utils.Rest.HttpClientException
Message: Failed to obtain resource located at '<COVEO_CLOUD_URL>'.
[BEGIN RESPONSE BODY]{"message":"Invalid access token.","errorCode":"INVALID_TOKEN","requestID":"..."}[END RESPONSE BODY]
Source: Coveo.Framework
   at Coveo.Framework.Utils.Rest.HttpClient.HandleResponseException(WebException p_Exception, String p_Url, Int64 p_CallId)
   at Coveo.Framework.Utils.Rest.HttpClient.ExecuteRequest(String p_Url, Func`2 p_CreateRequest, Int64 p_CallId)
   at Coveo.Framework.Utils.Rest.HttpClient.GetRaw(String p_Url)
   at Coveo.Framework.Utils.Rest.HttpClient.Get(String p_Url)
   at Coveo.CloudPlatformClientBase.CloudPlatformClient.PerformPlatformGetCall(String p_OperationUri)
   at Coveo.CloudPlatformClientBase.CloudPlatformClient.PerformPlatformCall(String p_HttpMethod, String p_OperationUri, String p_RequestContent)
   at Coveo.CloudPlatformClientBase.CloudPlatformClient.PerformPlatformCallWithErrorHandling(String p_RequestMethod, String p_RequestUri, String p_RequestContent, Boolean p_SkipAccessDeniedValidation)

Nested Exception

Exception: System.Net.WebException
Message: The remote server returned an error: (401) Unauthorized.
Source: System
   at System.Net.HttpWebRequest.GetResponse()
   at Coveo.Framework.Utils.Rest.HttpClient.ExecuteRequest(String p_Url, Func`2 p_CreateRequest, Int64 p_CallId)
```

You can also see the following message if the configured API key can't be properly decrypted:

```txt
An error occurred while decrypting the ApiKey configuration element value. The element value will be used as is assuming it's unencrypted.
```

## Cause

This issue occurs when you have an invalid API key in your configuration that isn't recognized by the [Coveo Platform](https://docs.coveo.com/en/186/).

## Resolution

Generate a temporary API key in Coveo to switch organization.

. Create a new API key (see [Activate Coveo for Sitecore - Creating the API keys](https://docs.coveo.com/en/2484#create-apikey)).
You don't need to create a new `SearchApiKey`.
. Set this API key directly in the `Coveo.CloudPlatformClient.Custom.config` file, inside the `ApiKey` node.
. In the **Configuration** section of the **Command Center**, try configuring your organization, as usual.
. Once your organization configured, you can safely delete the API key you created in Coveo.