---
title: Failed to reactivate the organization message in Command Center
slug: '2296'
canonical_url: https://docs.coveo.com/en/2296/
collection: coveo-for-sitecore-v5
source_format: adoc
---
# Failed to reactivate the organization message in Command Center
## Symptoms

In the Command Center, you see the **Your Coveo Organization Is Inactive** dialog box.

![Organization paused notification with inactive status message | Coveo](https://docs.coveo.com/en/assets/images/c4sc-v5/cloud-org-paused-old.png)

After clicking **Reactivate**, you get the following message.

```text
Failed to reactivate the organization. Please use the Coveo Cloud Admin Console to reactivate your organization.
```

## Cause

Your current Coveo for Sitecore API keys don't include the required privileges to reactivate a [Coveo organization](https://docs.coveo.com/en/185/) via Coveo for Sitecore.

## Resolution

This issue is fixed in Coveo for Sitecore 5.
However, if you're upgrading from an older instance of Coveo for Sitecore 4, you may still encounter this issue.

To temporarily fix the issue, log in to the [Coveo Administration Console](https://platform.cloud.coveo.com/login) ([platform-ca](https://platform-ca.cloud.coveo.com/login) | [platform-eu](https://platform-eu.cloud.coveo.com/login) | [platform-au](https://platform-au.cloud.coveo.com/login)).

To fix the issue permanently, generate new Coveo for Sitecore API keys.

To generate the API keys

. Access the **Coveo Cloud Organization** page of the **Command Center** at `\http://<INSTANCE_HOSTNAME>/coveo/command-center/index.html#cloud-organization/`, where `<INSTANCE_HOSTNAME>` is the name of your Sitecore instance.

. Click **Log out**.

. Click **Log in**.

. Authenticate in to the [Coveo Platform](https://docs.coveo.com/en/186/) as an administrator.

. On the **Coveo Cloud Organization** page, under the **Existing** tab, make sure the [Coveo organization](https://docs.coveo.com/en/185/) you want to generate the API keys for is selected.

. Click **Apply and restart**.

> **Tip**
>
> For ease of management and security purposes, delete your old Coveo for Sitecore API keys.
> You can perform this action from the [**API Keys**](https://platform.cloud.coveo.com/admin/#/orgid/organization/api-access/) ([platform-ca](https://platform-ca.cloud.coveo.com/admin/#/orgid/organization/api-access/) | [platform-eu](https://platform-eu.cloud.coveo.com/admin/#/orgid/organization/api-access/) | [platform-au](https://platform-au.cloud.coveo.com/admin/#/orgid/organization/api-access/)) page in the [Coveo Administration Console](https://docs.coveo.com/en/183/).