Understanding the Search Alerts Email Workflow

Your organization has deployed the Coveo Cloud search alerts component in a search page you can access. After subscribing to some items and queries, you want to know when you will receive your first email notifications.

You receive one email notification per search alert subscription.

The following topic covers four scenarios based on different notification frequency selections to help you understand how the search alerts service works:

  • Notification on a daily basis (once a day)

    SearchAlerts-Ex1

    Rules

    • Email scheduled daily at 8:00 PM UTC if a change occurs. Otherwise, no email is sent.

    • The email is not sent on the day of the subscription (Day 1) since notifications are sent on the following day.

    • If a change occurred less than 10 minutes following your subscription on day 1, you will not receive a notification. Only changes that occurred after will trigger a notification. Legend

    Symbol Meaning
    S Subscription
    ES Email schedule
    C Change
    EM Email sent
  • Notification on a weekly basis (example 1)

    SearchAlerts-Ex2

    Rules

    • Email scheduled weekly at 8:00 PM UTC on the selected day (Friday) if a change occurs. Otherwise, no email is sent.

    • The email is not sent on the day of the subscription (Day 1) since notifications are sent on the following day.

    • If a change occurred less than 10 minutes following your subscription on day 1, you will not receive a notification. Only changes that occurred after will trigger a notification.

    Legend

    Symbol Meaning
    S Subscription
    ES Email schedule
    C Change
    EM Email sent
  • Notification on a weekly basis (example 2)

    SearchAlerts-Ex3

    Rule

    • Since on the Friday of week 1 you subscribe to an item and choose to receive notifications on Fridays, you will receive your first email notification on week 2 for the change that occurred at 6:00 PM.

    Legend

    Symbol Meaning
    S Subscription
    ES Email schedule
    C Change
    EM Email sent
  • Notification on a monthly basis (once a month)

    SearchAlerts-Ex4

    Rules

    • Email scheduled monthly at 8:00 PM UTC if a change occurs. Otherwise, no email is sent.

    • The email is not sent on the day of the subscription (Day 1) since notifications are sent on the following day.

    • If a change occurred less than 10 minutes following your subscription on day 1, you will not receive a notification. Only changes that occurred after will trigger a notification.

    Legend

    Symbol Meaning
    S Subscription
    ES Email schedule
    C Change
    EM Email sent