Coveo organizations use the Coveo Usage Analytics (Coveo UA) service that records user interactions with search interfaces to allow you to monitor and measure the usage of your Coveo search solution. These tools, available under the Analytics section of the Coveo Administration Console navigation menu, can help you evaluate user adoption, identify the content end users are searching for, and determine whether they can find it.
From this page, you can access the:
On the Reports page, you can easily configure custom usage analytics dashboards and explorers to properly monitor search activities within your search interfaces. This page also allows you to analyze those dashboards and explorers, which help you measure and better understand the behavior of your end users.
Below are some examples of metrics that can be reviewed in reports:
For more information on usage analytics reports, see Usage Analytics Reports.
“Visit Browser” Page
On the Visit Browser page, you can review usage analytics events recorded for each user visit that occurred in your search interface. The visit browser provides a way to filter visits so that you can review only the most relevant ones for a given situation.
For more information on the Visit Browser, see Review User Visits With the Visit Browser.
“Data Exports” Page
On the Data Exports page, you can export usage analytics data that occurred within your search interface. The data exported from the Data Exports page comes in CSV files which can conveniently be imported using a third-party tool such as Microsoft Excel.
This page allows you, among other things, to:
Download and delete exports
Recreate existing exports
Manage schedules that automatically generate data exports
Review data exports management activities
For more information on data exports, see Manage Data Exports.
On the Dimensions page, you can manage the usage analytics event metadata used to fill your usage analytics reports. You can use this page to create, modify, or delete dimensions. This page also enables you to review dimension management activities.
For more information on usage analytics dimensions, see Manage Dimensions on Custom Metadata.
“Named Filters” Page
On the Named Filters page, you can review your custom predefined filters which can easily be included in your usage analytics reports, exports, and in the Visit Browser. This page lets you create, edit, and delete named filters. From this page, you can also review named filter management activities.
For more information on named filters, see Manage Named Filters.
“Permission Filters” Page
On the Permission Filters page, you can create permission filters which allow you to limit the usage analytics data accessible to certain users in reports, data exports, or in the Visit Browser. More specifically, this page enables you to easily create, edit, and delete permission filters according to the evolution of your context. This page also allows you to review permission filter management activities.
For more information on permission filters, see Manage Permission Filters.
“Incoherent Events” Page
On the Incoherent Events page, you can review the usage analytics events that have been discarded by the Coveo UA service. More specifically, this page lets you easily inspect these events and helps you find the root causes to fix them as quickly as possible.
For more information on incoherent events, see Review Incoherent Usage Analytics Events.