- Relevance Index Calculation and Usage
- Database Schema in Exports
- User Visit
- Difference Between a Dashboard and an Explorer
- No Search Statistics/No Matching Results Error Messages
- Events Not Instantly Available in Reports
- Query Count Difference
- Visit Count Difference
- InterfaceLoad Definition and Search Exclusion
- Visitor ID and Visit ID Definition and Usage
- Maximum Number of Custom Dimensions
- Graph Dates Not Matching Export Dates
- na keyword Values in Reports
What Is a User Visit?
Also known as a user session, a user visit is the period in which a user is active on a website. Here at Coveo, a visit begins when a user with a unique combination of visitor ID, organization ID, and user ID accesses a website (search interface) and ends after 30 minutes of inactivity. If the user leaves the site and returns before 30 minutes, the visit is still active.
The visit is persisted when a user switches from authenticated to anonymous, or the contrary.
When users switch to a second authenticated user, a new visit associated with the new user is created.
Two events must have the same account (organization ID), user ID, and visitor ID to be considered in the same visit.
There can be simultaneous visits for a single visitor ID, as long as they are in different Coveo Cloud organizations.
The following diagram indicates how Coveo Usage Analytics keeps track of user visits: