What Is a User Visit?

Also known as a user session, a user visit is the period in which a user is active on a website. Here at Coveo, a visit begins when a user with a unique combination of visitor ID, organization ID, and user ID accesses a website (search interface) and ends after 30 minutes of inactivity. If the user leaves the site and returns before 30 minutes, the visit is still active.

  • The visit is persisted when a user switches from authenticated to anonymous, or the contrary.

  • When users switch to a second authenticated user, a new visit associated with the new user is created.

  • Two events must have the same account (organization ID), user ID, and visitor ID to be considered in the same visit.

  • There can be simultaneous visits for a single visitor ID, as long as they are in different Coveo Cloud organizations.

The following diagram indicates how Coveo Usage Analytics keeps track of user visits: