What Is a User Visit?

Also known as a user session, a user visit is the period in which a user is active on a website. Here at Coveo, a visit begins when a user with a unique combination of visitor ID, organization ID, and user ID accesses a website (search interface) and ends after 30 minutes of inactivity. If the user leaves the site and returns before 30 minutes, the visit is still active.

  • The visit is persisted when users switch from authenticated users to anonymous, or the contrary. When users switch to a second authenticated user, a new visit is created.

  • Two events must have the same account (organization ID), user ID, and visitor ID to be considered in the same visit.