Usage Analytics Recorded Events

Coveo Usage Analytics (Coveo UA) records search usage analytics events performed by end users in Coveo-powered search interfaces such as search pages and case creation panels built with the Coveo JavaScript Search Framework (see Usage Analytics Events).

The Search cause, Click cause, and Event type dimensions precisely identify the recorded event nature (see Search Cause, Click Event Cause and Event Type).

The recorded events are of the following categories:

Searches (PerformSearch)

A search event is registered from a search interface when an action is performed to send a query to the Coveo index which returns updated search results. The action can be triggered by users or automatically.

Search events can be separated into three different categories: manual search event, which is done consciously by the user on a particular topic, automatic search event (for technical purpose), which is triggered automatically without the user noticing, and manual (search event) refinement. This last type of search event comes from an action of the user (e.g., clicking a facet element), but still results in a new search event, without being the main intent of the user.

The following Coveo-powered search interface actions are search events:

  • User entering keywords in the search box and clicking the search button (or pressing Enter).

  • User clicking to see the next search results page.

  • User clicking a facet element to refine results.

  • An automatic search event is generated to provide default search results when a user initially accesses a search interface.

The search events are used to calculate metrics such as Search Event Count.

See the complete list of search event causes.

Clicks (DocumentView)

A click is registered from a search interface when a user clicks a link from the search results to access an item.

The following Coveo-powered search interface actions are click events:

  • Clicking a search result link to open the item in its original application such as a Case opening in Salesforce.

  • Clicking the Quick View link to open the item preview directly in the search interface.

The click events are used to calculate metrics such as Average Click Rank and Click Event Count.

See the complete list of click event causes.

Views

A view event is registered each time a user visits a page.

The view events provide data to Coveo Machine Learning (Coveo ML) for the Event Recommendations (ER) module (see Event Recommendations).

Others (CustomEvent)

Other events are those that neither generate a search event nor access a search result item.

The following Coveo-powered search interface actions are custom events:

  • Modifying a custom search filter or removing one from the breadcrumbs.

  • Selecting or clearing a search preference setting check box (for example: Open emails in Outlook).

See the complete list of custom event types.

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