Adding a Jira Cloud Source

You can add the content of a Jira Cloud instance to your Coveo organization. The source can be shared or private (see Source Permission Types).

Projects1, issues, comments, attachments, and work logs

The Jira Cloud source doesn’t support incremental refresh. A source full refresh is required to update the source content (see Modify a Source Schedule).

Source Features Summary

Features Supported Additional information
Jira Cloud version Latest cloud version
Searchable content types

Projects1, issues, comments, attachments, and work logs

Content update Incremental refresh

Rescan or rebuild needed to retrieve:

  • Changes (creation, modification, deletion) on projects

  • Deletion of issues

Full refresh
Permission types Secured


1: Project metadata is included on the issues of the project, but the projects themselves aren’t included.

Add a Jira Cloud Source

To edit a Jira Cloud source, see Edit the Source Configuration to Re-index its Content or Re-authorize the Access, and then follow the steps below, starting from step 4.

  1. If not already done, log in to your Coveo organization.

  2. In the navigation bar on the left, under Search Content, select Sources, and then click Add Source.

  3. On the Add Source page, click Jira Cloud.

    When you create a source, you become the owner of the source.

  4. In the Add/Edit a Jira Cloud Source dialog box:


    1. In the Source Name box, enter a descriptive name of your choice for the source.

    2. In the URL box, enter the base URL of the Jira Cloud instance that you want to index.

      A Jira Cloud instance URL must contain either or

    3. In the security drop-down menu, select if you want your Jira content to be Shared or Private (see Source Permission Types).

    4. In the Username and Password boxes, enter the credentials of a dedicated indexing account with read access to items that you want to include.

    5. Click Content To Include to show more parameters and select the type(s) of Jira content to index.

      By default, all content under the Jira Cloud domain is indexed.

      Since Coveo can’t index content permissions, we recommend selecting only public content.

    6. Click Start Indexing (or Refresh Index when editing the source).

  5. Back on the Sources page, you can review the progress of your Jira source addition (see Review the State of Sources Available to You).

What’s Next?

What's Next for Me?