--- title: Solutions and integrations slug: '1495' canonical_url: https://docs.coveo.com/en/1495/ collection: root source_format: adoc --- # Solutions and integrations The [Coveo Platform](https://docs.coveo.com/en/186.md) provides integrations, frameworks, and APIs to index your enterprise data and retrieve it using AI-powered search and relevance. Coveo standardizes and centralizes data across four business areas: commerce, website, service, and workplace. ## Commerce [Coveo for Commerce](https://docs.coveo.com/en/1499.md) is a set of tools and features that help you create personalized and relevant product discovery experiences for B2C and B2B commerce. **Search and listings** Unified indexing, predictive search, and AI-powered listings help shoppers discover the right products faster, regardless of catalog complexity. **Merchandising and insights** No-code tools to schedule, manage, and experiment with campaigns, giving you full control over merchandising outcomes. **AI and personalization** Multi-layered AI models personalize the shopper journey at every touchpoint, from query suggestions to intent-aware ranking. **Recommendations** Dynamic, AI-driven product and content recommendations based on real-time in-session shopper behavior. ### B2C commerce product discovery Ecommerce customers value personalized experiences, but many site visitors are anonymous. Using [Coveo Personalization-as-you-go](https://docs.coveo.com/en/m5kd0347.md) [models](https://docs.coveo.com/en/1012.md), Coveo personalizes customer experiences in real time, adapting with every click and interaction. * With [Coveo Machine Learning (Coveo ML)](https://docs.coveo.com/en/188.md), you can surface products that meet individual customer preferences and increase profitability. * You can route each customer to the right product, at the right price, according to localized inventory or allotments. See [Coveo for Commerce](https://docs.coveo.com/en/1499.md) for product details and implementation guidance. ### B2B commerce search Coveo helps B2B buyers navigate complex catalogs with search capabilities tailored to their requirements, including partial part number search, SKU matching, dynamic filters, and customer-specific pricing. Coveo ranks products based on individual preferences and margin data to connect buyers and sales teams to the products and rich content necessary for informed purchase decisions. See [Coveo for Commerce](https://docs.coveo.com/en/1499.md) for product details and implementation guidance. ## Website Coveo provides [generic connectors](https://docs.coveo.com/en/pa6h0282.md) and [native connectors](https://docs.coveo.com/en/pa780168.md) to index your web content. Integrate [AI-powered search](https://docs.coveo.com/en/3366.md) into your web applications and CMS platforms to deliver relevant search experiences. **Generative answering** Generate answers to complex questions from multiple content sources, reducing customer search time. **Query suggestions** Recommend relevant queries to users as they type, leading with the most successful suggestions. **Smart snippets** Automatically extract relevant parts of items, connecting users with answers in fewer clicks. **Content recommendations** Deliver proactive, personalized recommendations based on user behavior, similar interests, and frequently viewed content. **Dynamic faceting** Personalize the navigation experience with facets and filters that generate the best options based on the visitor's context. **Analytics** Visualize search activity and content gaps to continuously enhance website performance. For specific CMS connectors and integrations, refer to the following documentation: * **Sitecore XP or XM**: [Coveo for Sitecore](https://docs.coveo.com/en/2709.md). * **Adobe Experience Manager**: [Coveo for Adobe](https://docs.coveo.com/en/l2mf0521.md). * **Optimizely**: [Coveo for Optimizely](https://docs.coveo.com/en/o6ab0161.md). * **Contentful**: [Coveo for Contentful](https://docs.coveo.com/en/o9ud0108.md). ## Service Coveo [connectors](https://docs.coveo.com/en/2734.md) index structured and unstructured data across your enterprise. AI-powered intent detection, query suggestions, and recommendations retrieve relevant content from complex [indexes](https://docs.coveo.com/en/204.md) for each user. **Self-service** Keep questions from turning into cases by generating relevant, grounded answers and tailoring content to each individual. **Agent experience** Bring insights and relevant search results into the agent workspace with the [Hosted Insight Panel](https://docs.coveo.com/en/m7ak9250.md). **Case Assist** Simplify case submission and augment case deflection with intelligent forms that suggest solutions before a case is created. **In-product help** Embed product support and recommendations within your application with [Coveo In-Product Experience (IPX)](https://docs.coveo.com/en/n4da1015.md). If you're using Agentforce, Salesforce Service or Experience Cloud, ServiceNow, or Zendesk, use the corresponding Coveo integration (see [Coveo for Agentforce](https://docs.coveo.com/en/p25h0487.md), [Coveo for Salesforce](https://docs.coveo.com/en/1243.md), [Coveo for ServiceNow](https://docs.coveo.com/en/1479.md), or [Coveo for Zendesk](https://docs.coveo.com/en/3420.md)). ## Workplace Coveo unifies knowledge using more than 30 native connectors to over 100 enterprise systems. [permissions](https://docs.coveo.com/en/223.md) for each indexed data [repository](https://docs.coveo.com/en/2739.md) are stored at the index level to provide users access to the data they're permitted to view. **Generative answering** Generate answers from multiple sources to reduce employee search time and increase productivity. **People and document recommendations** Surface the most relevant colleagues and content based on location, department, and behavior patterns. **Enterprise-grade security** Maintain security, privacy, and compliance across every interaction with permission management. **Smart snippets** Extract and display a snippet of the most relevant content directly in the search results, helping employees find information faster and with less effort. **Analytics** Continuously improve your digital workplace with analytics including search activity, clicks, and content gaps. Get started with the [Coveo Platform implementation guide](https://docs.coveo.com/en/2648.md). ## Integrations Coveo offers both [native](#_native_integrations) and [generic](#_generic_integrations) integrations to connect your platforms and tools with the [Coveo Platform](https://docs.coveo.com/en/186.md). ### Native integrations Native integrations are purpose-built connectors developed and officially supported by Coveo for specific platforms. They provide deep, out-of-the-box functionality with minimal configuration required. | Integration | Commerce | Website | Service | Workplace | |---|---|---|---|---| | [Coveo for Adobe](https://docs.coveo.com/en/l2mf0521.md) | | [Yes] | | [Yes] | | [Coveo for Agentforce](https://docs.coveo.com/en/p25h0487.md) | | | [Yes] | | | [Coveo for Commerce](https://docs.coveo.com/en/1499.md) | [Yes] | | | | | [Coveo for Salesforce](https://docs.coveo.com/en/1243.md) | [Yes] | | [Yes] | [Yes] | | [Coveo for ServiceNow](https://docs.coveo.com/en/1479.md) | | | [Yes] | [Yes] | | [Coveo for Sitecore](https://docs.coveo.com/en/2709.md) | [Yes] | [Yes] | | [Yes] | | [Coveo for Zendesk](https://docs.coveo.com/en/3420.md) | | | [Yes] | | | [Coveo In-Product Experience (IPX)](https://docs.coveo.com/en/n4da1015.md) | [Yes] | [Yes] | [Yes] | [Yes] | | [OpenAI ChatGPT Enterprise](https://docs.coveo.com/en/pbpb0534.md) | [Yes] | [Yes] | [Yes] | [Yes] | | [SAP](https://docs.coveo.com/en/ladf0002.md) | [Yes] | | [Yes] | | | [Shopify](https://docs.coveo.com/en/p2la0421.md) | [Yes] | | | | ### Generic integrations Coveo provides open APIs and frameworks to integrate with any model, platform, custom application, or agent. The generic integrations listed following have been tested by Coveo and represent the most common connection points. They connect through standard protocols such as the [Coveo MCP Server](https://docs.coveo.com/en/pbog0163.md) or direct API use. > **Notes** > > * Generic integrations have been tested by Coveo but aren't officially supported. > * Don't see the integration you're looking for? Coveo can bring enterprise knowledge wherever it's needed with the composable API-first platform. | Integration | Commerce | Website | Service | Workplace | |---|---|---|---|---| | [Amazon Bedrock AgentCore](https://docs.coveo.com/en/pbog0163.md) | [Yes] | [Yes] | [Yes] | [Yes] | | [Amazon Quick Suite](https://docs.coveo.com/en/pbog0163.md) | [Yes] | [Yes] | [Yes] | [Yes] | | [Amazon Web Services](https://docs.coveo.com/en/pboe0358.md) | [Yes] | [Yes] | [Yes] | [Yes] | | [Anthropic Claude](https://docs.coveo.com/en/pbog0163.md) | [Yes] | [Yes] | [Yes] | [Yes] | | [Coveo for AppDirect](https://docs.coveo.com/en/3182.md) | | | [Yes] | [Yes] | | [Coveo for Contentful](https://docs.coveo.com/en/o9ud0108.md) | | [Yes] | | | | [Coveo for Optimizely](https://docs.coveo.com/en/o6ab0161.md) | | [Yes] | | | | [Microsoft 365 Copilot](https://docs.coveo.com/en/pbog0163.md) | | | [Yes] | [Yes] | | [Microsoft Copilot Studio](https://docs.coveo.com/en/pbog0163.md) | | | [Yes] | [Yes] | | [Slack](https://docs.coveo.com/en/l8490367.md) | | | [Yes] | [Yes] |