---
title: Adding a "Create Article" button to the Coveo Insight Panel Classic Component
  (Deprecated)
slug: '1305'
canonical_url: https://docs.coveo.com/en/1305/
collection: coveo-for-salesforce
source_format: adoc
---
# Adding a "Create Article" button to the Coveo Insight Panel Classic Component (Deprecated)
> **Deprecated**
>
> This feature is still available, but no longer supported as of the August 2023 release of Coveo for Salesforce version [5.2](https://docs.coveo.com/en/n5bj0150#august-2023-release-v5-2-initial-release).

In your Coveo Insight Panel Classic Component, you can add a button to create a knowledge article directly from a case.

. Ensure that you have Salesforce Knowledge enabled and that you've created a Coveo Insight Panel Classic Component (see [Enable Salesforce Knowledge](https://help.salesforce.com/HTViewHelpDoc?id=knowledge_settings.htm) and [Integrate a Coveo Insight Panel Classic Component](https://docs.coveo.com/en/1087/)).

. Ensure that you've allowed users to create an article from a case.

 .. In **Setup**, search for and select **Knowledge Settings** (**Build** > **Customize** > **Knowledge** > **Knowledge Settings**).

 .. At the top of the **Knowledge Settings** page, select **Edit**.

 .. Under **Case Settings**, ensure that the **Allow users to create an article from a case** checkbox is checked.

 .. Save your Knowledge Settings.

. In the Salesforce Console, inside the **Insight Panel**, select **Customize Panel**.

![Coveo for Salesforce Insight Panel showing Customize Panel option](https://docs.coveo.com/en/assets/images/coveo-for-salesforce/attachments/39388563/39357308.png)

. On the **UI View** tab, under your tabs, hover over the **Create Article** button, and then click **Edit**.

![Coveo Create Article button](https://docs.coveo.com/en/assets/images/coveo-for-salesforce/attachments/39388563/39357310.png)

> **Note**
>
> If you don't have this button, you must enable it.
> To do so, select **Code View** at the top of the screen, and then add the following code inside the `<div class="coveo-box-settings">` element.
> 
> ```html
 <a class="CoveoBoxCreateArticle" target="_blank">
 </a>
```
> 
> Save your changes and re-select **Customize Panel** to access the **Create Article** button.

. In the **Box Create Article Option** window, clear the **Hidden** checkbox.

. In the same window, consider changing the article types to display to the user.
By default, all of your article types are available.

**Example**

You have three articles types in your Salesforce organization, labeled **Knowledge**, **Documentation**, and **Troubleshooting Guide**.
You only want to display the **Knowledge** and **Troubleshooting Guide** options to your users.

Under **Article type filter**, you enter the appropriate objects corresponding to those article types, separated by commas.

![Article type filter example](https://docs.coveo.com/en/assets/images/coveo-for-salesforce/attachments/39388563/39357312.png)

. Once satisfied with your modifications, select **Apply**.

. Save your **Insight Panel**.

You should now see the **Create Article** button inside the panel.

![Coveo Insight Panel displaying Create Article button](https://docs.coveo.com/en/assets/images/coveo-for-salesforce/attachments/39388563/39357313.png)