---
title: Get started for end users
slug: '1201'
canonical_url: https://docs.coveo.com/en/1201/
collection: coveo-for-salesforce
source_format: adoc
---
# Get started for end users
Once your Salesforce administrator [deploys](https://docs.coveo.com/en/1158/) the Coveo for Salesforce application, you can start using your Coveo-powered [search interfaces](https://docs.coveo.com/en/2741/) and [Insight Panels](https://docs.coveo.com/en/2898/) to retrieve relevant information from Salesforce.

## Get started with Coveo for Salesforce

* Ask your Salesforce administrator for instructions on how to access your Coveo-powered search interfaces and Insight Panels.
Discover all the relevant information they can assemble for you (see [Coveo for Salesforce overview](https://docs.coveo.com/en/1104/)).

* If implemented, [review user actions](#review-user-actions) to better understand the efforts and intentions of your customers before they submit a case.

## Review user actions

Support agents can take advantage of the [`UserActions`](https://docs.coveo.com/en/2973/) component to review the actions performed by a customer (for example, recent queries and clicked documents) before creating the case under review.
By using this functionality, support agents gain a better understanding of their customers' intentions and efforts to resolve issues before submitting a case, which helps them plan interventions accordingly.

The information displayed by the `UserActions` component comes from [Coveo Analytics events](https://docs.coveo.com/en/260/) gathered by your [Coveo organization](https://docs.coveo.com/en/185/), similar to what an administrator, analytics manager, or analytics viewer can [review in the Visit Browser](https://docs.coveo.com/en/1964/).
The `UserActions` component, however, only displays events manually performed by the customer, as well as details that are relevant to a support agent.

![User Actions | Coveo for Salesforce](https://docs.coveo.com/en/assets/images/coveo-for-salesforce/user-actions-panel-final.png)

By reviewing the list of performed actions, support agents can:

* Evaluate the time spent by the customer to look for a solution to their issue before and after the case.

* Click reviewed items to see what relevant information they contain relative to the case.

* Propose more relevant items that weren't opened and search terms that would help find them.

* Look at the time interval between events to see if some relevant items that were opened may have been overlooked.

For more information, see [add the UserActions component](https://docs.coveo.com/en/3129/).

> **Important**
>
> User Actions are part of the Coveo Insight Panel Lightning Component by default in [Coveo for Salesforce (v4.6)](https://docs.coveo.com/en/3236#july-2020-release-v4-6) and later releases.
> If you implemented your Coveo Insight Panel Lightning Component before v4.6, we highly recommend [upgrading to the new design](https://docs.coveo.com/en/3288/) to enable the new experience.