An Unexpected Error Has Occurred In the Coveo Health Check Page After Deleting Coveo Cloud Organization

Free edition only

Coveo for Salesforce 3 (May 2018)

Symptoms

When clicking the Health Check page (see Accessing the Health Check Page) after deleting your Coveo Cloud organization, you might encounter the following message:

An unexpected error has occurred.
If the error persists, contact Coveo Support.
To know the current status of the Coveo Cloud services, see Coveo System Status.

This message is followed by this code:

{
    "statusCode": 401,
    "message": "You must provide credentials to perform this operation",
    "type": "NoAuthenticationException",
    "executionReport": [
        {}
    ]
}

Cause

This issue arises when you try to access the Health Check page after you deleted your Coveo Cloud organization. Since your Health Check page is linked to your search page which works with Coveo, the Health Check page cannot provide the credentials that you need to perform this operation.

Resolution

Since the Health Check page is a Coveo component, you cannot use it if it is not linked to a Coveo Cloud organization. You must provision your Coveo for Salesforce Application (see Configuring the Coveo for Salesforce Application).