---
title: Integrate a Coveo Insight Panel Classic Component (Deprecated)
slug: '1087'
canonical_url: https://docs.coveo.com/en/1087/
collection: coveo-for-salesforce
source_format: adoc
---
# Integrate a Coveo Insight Panel Classic Component (Deprecated)

[.version.c4sf.c4sf-edition.c4sf-pro-enterprise]
[Pro and Enterprise editions](https://docs.coveo.com/en/l2590456#salesforce)


> **Deprecated**
>
> This feature is still available, but no longer supported as of the August 2023 release of Coveo for Salesforce version [5.2](https://docs.coveo.com/en/n5bj0150#august-2023-release-v5-2-initial-release).

A Coveo Insight Panel Classic Component automatically pulls information related to the currently selected Salesforce object to provide users with contextually relevant information.
It's the Classic equivalent of the [Coveo Insight Panel Lightning Component](https://docs.coveo.com/en/1028/).

This article describes how to add a Coveo Insight Panel Classic Component in a Salesforce Support Console as a subtab component in the right sidebar.

. Log in to Salesforce using an account that has the permissions to set up a Salesforce Console for Service, if not already done.

. If you don't yet have a console, create one (see [Setting Up a Salesforce Console for Service](https://help.salesforce.com/apex/HTViewHelpDoc?id=console2_setting_up_serviceconsole.htm&language=en_US)).

. From the Force.com App Menu, select the console in which you want to create the Coveo Insight Panel Classic Component.

. Select a **Case** item, and then click ![Edit-Layout](coveo-for-salesforce/edit-layout-icon.png).

. In the **Case Layout** editing box at the top of the page, on the right of the **Case Layout** bar, click the **Custom Console Components** link.

. On the **Custom Console Components** page, configure a Coveo Insight Panel Classic Component in the same type of tab (**Sub tab** or a **Primary Tab**) as the one in which cases open in your console.

> **Tip**
>
> You can see how your console is configured to open cases from your console configuration page (**Setup** > **App Setup** > **Create** > **Apps**, and clicking **Edit** on the console line) by looking at the **Choose How Records Display** section.
> 
> ![Salesforce console setup page Choose How Records Display section with options for case account tab behavior in Coveo for Salesforce](:https://docs.coveo.com/en/assets/images/coveo-for-salesforce/attachments/39388536/39357299.png)


Under **Primary Tab Components** or **Sub tab Components** > **Right Sidebar** or **Right Sidebar (Knowledge Sidebar)**:

 .. In **Style**, select **Stack**, the recommended option.

 .. In **Width (Pixel)**, enter a desired default sidebar width.
  
A value of `400` px is recommended.

 .. In **Type**, select **Visualforce Page**.

 .. In **Component**, type `PanelForCases`, and then click ![Look-Up](coveo-for-salesforce/look-up-icon.png) to find and select the `CoveoV2` **Insight Panel for Cases** component.

![Salesforce Lookup dialog lists Insight Panel for Cases Visualforce page from CoveoV2 namespace selection pending | Coveo for Salesforce](https://docs.coveo.com/en/assets/images/coveo-for-salesforce/attachments/39388536/39357303.png)

> **Note**
>
> The Coveo for Salesforce V2 package currently only includes the **PanelForCases** Visualforce component.
> A developer can however easily duplicate this component and adapt it for other Salesforce object types, such as Account.

 .. In **Label**, you can leave the box empty when you want to save the panel real estate, or enter a title such as `Coveo Insight Panel` to clearly identify the purpose of the panel.

 .. In **Height %**, enter the recommended value, which is `100` %.

 .. At the top of the page, click **Save**

 .. In the **Case Layout** editing page, click **Save**.

> **Tip**
>
> You might have to refresh your case to see the Coveo Insight Panel Classic Component.

. In the new panel, when the Coveo Insight Panel Classic Component isn't yet configured, click **Set Up a Search Page** in the box that appears to initiate the search page creation process.

![SetUpSearchPage](https://docs.coveo.com/en/assets/images/coveo-for-salesforce/set-up-search-page-resize.png)

. On the **Setup Search Page** page that proposes search tabs for the detected index content:

 .. When you don't want all the proposed tabs (**All Content**, **Chatter Content**, **Salesforce**, and **Salesforce Cases** in the example), deselect the ones you don't want.

 .. When you want to immediately create more tabs, even for content types that aren't yet indexed, click **More Tabs**, and then select the desired tabs.

 .. Click **Create Page**.

The Insight Panel appears, showing content pulled from the index that's related to the currently selected case.

. Select a different case to see the Coveo Insight Panel Classic Component content changes.

## What's next?

You can customize the Coveo Insight Panel Classic Component with the [Interface Editor](https://docs.coveo.com/en/1852/).
You can also create a custom Coveo Insight Panel Classic Component without using the Interface Editor (see [Create a custom Coveo Insight Panel Classic Component](https://docs.coveo.com/en/1300/)).

If you initially installed the application for administrators only, you must now [grant Salesforce users access to the Coveo Insight Panel Classic Component](https://docs.coveo.com/en/n8m40044#granting-salesforce-users-access-to-the-coveo-insight-panel-classic-component).